We are an online retailer and as a boutique soapery we intentionally produce items in small batches. As of now, we release several new soap designs each quarter and restock our signature items like bath products, balms, butters, and oils once per month.
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A NOTE ON OUR SOAP
. Our soap is mixed and poured by hand, then allowed to cure for approximately four weeks before being packaged and sold.
Allowing the soap to harden for a longer period of time tends to increase its use in ideal conditions. We recommend allowing the soap to drain of water between uses and storing it in a well-ventilated area.
A NOTE ON OUR HANDCRAFTED ITEMS
Enjoy the unique variations in shape, design, and appearance between each bar of soap and all of our handcrafted items.
We currently ship to U.S. residents only, in the 48 contiguous states. Please allow 3-5 business days for processing as some items may be made-to-order. During sales events or high-volume order times, the processing period may increase and we thank you in advance for your understanding.
Signature confirmation services upon delivery may be added at checkout. We cannot be held liable for courier services and/or their scheduling guarantees. If the tracking number indicates that a package has been delivered but the package wasn't received, or if a package is listed as being in transit for an extended period of time, we encourage you to contact the mail courier or your local post office directly (click here) to inquire about its whereabouts or to file a claim. We will be happy to provide you with any documentation needed.
In the case of parcels damaged in transit, please send an email to email@example.com which includes a description and photo(s) of the damaged packaging and affected items, along with the shipping label. Retain all contents of the parcel in case of inspection by the courier.
All sales are final. However, we do want you to be satisfied with your purchase. Should there be a concern regarding product quality, please email firstname.lastname@example.org. Items are sold based on weight. Contents may settle or condense in the packaging.
There may also be slight variations between batches of our handmade products, but none impact quality.
A 'Custom Order' is defined as any product that is made-to-order, or any product that was not in-stock and readily available to ship at the time of purchase. Custom orders are deemed Final Sale and are not able to be returned or refunded once payment is submitted. Full payment is required for custom orders.
Please confirm the accuracy of your billing and shipping address, and the contents of your shopping cart prior to placing your order.
Once an order is placed (including custom orders) and payment is received, we are unable to accommodate changes.
For custom orders, please note that that we do not provide replication services. Any inspirational photos and requests regarding the final design may be shared prior to submitting payment and the start of a custom order. Final designs will be completed at the artistic and professional discretion of GOLD+WATER CO.®.
All major U.S. credit and debit cards are accepted, as well as processors such as PayPal and Apple Pay.
DO YOU OFFER GIFT CARDS?
Yes, we do! Gift cards are issued electronically and are not redeemable for cash. They are non-transferable and resale is prohibited. They are distributed via email and instructions are provided at the time of purchase.
If a gift certificate or its code is lost, stolen, destroyed or used without permission, a replacement will not be provided. Gift cards are not to be combined with other vouchers and are not valid with other promos and offers.
GIFT WRAPPING/GIFT OPTIONS
Gift wrapping, special messages, and order customization are not currently available. Invoices included with orders do not include pricing.
DO YOU ACCEPT SPECIAL EVENT/CUSTOM ORDERS?
DO YOU ACCEPT WHOLESALE ORDERS?
We are always looking to partner with retailers! Please *click here* if you are the owner or representative of a retail business operation.
Please send additional inquiries to email@example.com.
All of our ingredients are high-quality and acquired from reputable sources within the health and beauty industry. The majority of our items are created with plant-based or otherwise naturally-derived ingredients. Our products may contain oils and butters from nuts, seeds and fruits. All of our items are processed and produced in the same facility.
Each product page includes a list of ingredients, and we reserve the right to change ingredients. Please check product labels for any variations. We also distinguish between items that are scented with essential oils and phthalate-free, rigorously tested, fine fragrance oils.
The typical base of our soaps include coconut, palm, sunflower, olive, and castor with and cocoa and shea butter.
Please see our note on ingredients, review the package labels and consult your physician before using any soap, bath, body or other wellness products. If you are uncertain about possible sensitivity prior to, during, or after use, please consult your healthcare professional.
Perform a patch test of each item before using. Should irritation, redness, swelling, itching, or any other sign of discomfort or allergic reaction occur, immediately discontinue use and consult your healthcare professional.
Please be advised that we make absolutely NO medical claims and that any statements regarding product use and effectiveness have not been evaluated by the FDA for accuracy.