As a boutique soapery we intentionally produce items in small batches. As of now, we release several new soap designs seasonally and restock our signature items like bath products, balms, butters, and oils approximately once per month.

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All of our ingredients are high-quality and acquired from reputable sources within the health and beauty industry. Our products may contain oils and butters from nuts, seeds and fruits. All of our items are processed and produced in the same facility.

Each product page includes a list of ingredients, and we reserve the right to change ingredients. Please check product labels for any variations. Our products may be scented with essential oils and phthalate-free, rigorously tested, fine fragrance oils.

The typical base of our soaps include coconut, palm, sunflower, olive, and castor with and cocoa and shea butter.

Our soap is mixed and poured by hand, then allowed to cure for approximately four weeks before being packaged and sold. 

Allowing the soap to harden for a longer period of time tends to increase its use in ideal conditions. We recommend allowing the soap to drain of water between uses and storing it in a well-ventilated area. 

We currently ship to U.S. residents only, in the 48 contiguous states.

Signature confirmation services upon delivery may be added at checkout. We will not be held liable for courier services and/or their scheduling guarantees.

If the tracking number indicates that a package has been delivered but the package wasn't received, or if a package is listed as being in transit for an extended period of time, we encourage you to contact the mail courier or your local post office directly  to inquire about its whereabouts or to file a claim. We will be happy to provide you with any documentation needed. We are NOT liable for packages once they have been marked as delivered by the courier, but additional information may be found here to aid in the process of locating a missing package.

In the rare instance of parcels damaged in transit, please send an email to orders@goldandwaterco.com which includes a description and photos of the entire damaged packaging and affected items, along with the shipping label. It is also important that you retain all contents of the parcel in case of inspection by the courier. Replacements and/or store credits will be issued at the discretion of GOLD+WATER CO., upon receiving all of the aforementioned information.

Please consult our product suggestions page.

At GOLD+WATER CO., we are dedicated to providing handcrafted products of the highest quality. To maintain our commitment to excellence, we have established the following policy:

1. **No Refunds or Exchanges**: All sales are final. We do not offer refunds, exchanges, or price adjustments on any products or custom orders once they have been purchased.

2. **Quality Claims**: If you believe that you have received a product that is defective or not up to our quality standards, please contact us within 2 days of your purchase or order delivery (date as indicated by the courier). We will review your claim and take appropriate action to address any valid concerns. In rare instances, and at our discretion, a replacement or credit (good for 30 days) may be offered. Shipping fees are not refundable.

Our products are sold by weight. Variations may occur between batches. Contents may settle or be impacted by temperature during transport. We encourage you to read our product descriptions thoroughly and review your selections carefully before finalizing your purchase. If you have any questions or need assistance, please contact us. Your satisfaction is important to us, and we are here to help.

Please confirm the accuracy of your billing and shipping address, and the contents of your shopping cart prior to placing your order.

Once an order is placed (including custom orders) and payment is received, we are unable to accommodate changes. Prices are subject to change without notice. We do not offer price adjustments on previous purchases and we are unable to extend promotional offers beyond their posted dates.

For custom orders, please note that that we do not provide replication services. Any inspirational photos and requests regarding the final design may be shared prior to submitting payment and the start of a custom order. Final designs will be completed at the artistic and professional discretion of GOLD+WATER CO.®. 

All major U.S. credit and debit cards are accepted, as well as processors such as PayPal and Apple Pay.

Yes, we do! Gift cards are issued electronically and are not redeemable for cash. They are non-transferable and resale is prohibited. They are distributed via email and instructions are provided at the time of purchase.

If a gift certificate or its code is lost, stolen, destroyed or used without permission, a replacement will not be provided. Gift cards are not to be combined with other vouchers and are not valid with other promos and offers.

We are always looking to partner with retailers! We have a 30 second inquiry form that you can complete here if you are the owner or representative of a retail business operation.

Please send additional inquiries to orders@goldandwaterco.com.  

Our standard invoices, that are sent with every order, do not include prices.

Special handwritten messages/gift messages are ONLY available with the purchase of a greeting card, inside of one of our custom gift boxes. They are included as a handwritten note inside of your purchased greeting card. If no greeting card is selected for purchase, we can include a gift tag with the name of the sender/recipient. Be sure to include the name of the recipient and receiver in the message (we will write your message verbatim) and to consider sending the order directly to the recipient.

Due to volume we do not accept any additional requests for written notes or gift tags.

We are able to accept a small number of custom orders! Complete our short custom order inquiry form here.

We often ship sooner, but please note that custom orders and gift options that are not listed on our website require a lead time of 10-15 business days once an order is placed.

Please allow 3-5 business days before shipment. During sales events or high-volume order times, the processing period may increase and we thank you in advance for your understanding. 

Custom orders have a 10-15 business day lead time (after the order is placed). Any shipping date requests should be specified prior to placing a custom order.

If you are a currently subscribed member, please consult any of your automated subscription emails to access your account. For additional support, contact us.

Create an account on our website and join the GOLD+WATER CO. Loyalty Program.

Not every product or purchase qualifies for inclusion in the Loyalty Rewards program, especially during sales events. We reserve the right to terminate, change, alter, or postpone the Loyalty Program at any time, for any reason, at our discretion.