We usually respond to messages within 1-2 business days. If applicable, please include your order number and add the GoldAndWaterCo.com domain to your safe senders list to ensure our reply isn’t marked as spam.

As a small team, we also have answers to frequently asked questions and product care tips on our website, covering topics like store policies, shipping inquiries, custom orders, and product help. Please check those sections for quicker assistance. Thank you!