SHIPPING ASSISTANCE

If your order has been marked as delivered by the courier, but can not be located as expected, we want to provide additional support. In accordance with our shop policies regarding shipping, we ask that you please follow the steps below:

1. Immediately contact your local courier, post office, mail room and any neighboring parties to inquire about the package's whereabouts. These entities may be able to provide useful information, including any unusual delivery circumstances. 

2. If you suspect the package has been stolen, please reach out to your local authorities to inquire about filing a report.

3. File a missing mail report to receive assistance from USPS (click here)

  • New Loyalty Program + Giveaway

    Introducing... THE GOLD+WATER SOCIETY Just in time for your holiday shopping, we have opened the doors to the GOLD+WATER SOCIETY - our brand new loyalty program that allows you the...

    New Loyalty Program + Giveaway

    Introducing... THE GOLD+WATER SOCIETY Just in time for your holiday shopping, we have opened the doors to the GOLD+WATER SOCIETY - our brand new loyalty program that allows you the...

  • Subscription Box Launch

    We are launching our first-ever subscription box!!! I started this company in my kitchen, with limited resources and space. I eventually moved into the basement. I could only create and store a small amount...

    Subscription Box Launch

    We are launching our first-ever subscription box!!! I started this company in my kitchen, with limited resources and space. I eventually moved into the basement. I could only create and store a small amount...

  • My Business Philosophy

    I was once told to live with an open hand, rather than a closed fist. The thought is that the more you are able to give and let go, the...

    My Business Philosophy

    I was once told to live with an open hand, rather than a closed fist. The thought is that the more you are able to give and let go, the...

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