Cart

Su carrito actualmente está vacío.

GOLD+WATER CO.

POLICIES

 
 

PRODUCT RELEASES

As a boutique soapery we intentionally produce items in small batches. As of now, we release several new soap designs and restock our signature items like bath products, balms, butters, and oils on the first Monday of each month.

Check out our current offerings, scroll down to sign up for our newsletter, and follow us to be notified of new releases.  

 A NOTE ON OUR SOAP

Our soap is mixed and poured by hand, then allowed to cure for approximately four weeks before being packaged and sold. Allowing the soap to harden for a longer period of time tends to increase its use in ideal conditions.

We recommend allowing the soap to drain of water between uses and storing it in a well-ventilated area.

SHIPPING POLICIES

We currently ship to U.S. residents only, in the 48 contiguous states via USPS. Please allow 3 business days for processing as some items may be made-to-order. During sales events, processing times may increase and we thank you in advance for your understanding.

We cannot be held liable for courier services and/or their scheduling guarantees. If the tracking number indicates that a package has been delivered or that a package is listed as being in transit for an extended period of time, but the package wasn't received, we encourage you to please contact the mail courier directly to inquire about its whereabouts or file a claim. We will be happy to provide you with any documentation needed.

 

RETURNS/EXCHANGES

All sales are final. However, we do want you to be satisfied with your purchase. Should there be a concern regarding product quality, please email hello@goldandwaterco.com. Items are sold based on weight. Contents may settle or condense in the packaging.

There may also be slight variations between batches of our handmade products, but none impact quality.

 

ORDER MODIFICATIONS

 Please confirm the accuracy of your shipping address and the contents of your shopping cart prior to placing your order.

Once an order is placed, we are unable to accommodate changes.

 

PAYMENT OPTIONS

 All major U.S. credit and debit cards are accepted, as well as processors such as PayPal and Apple Pay.

  

DO YOU OFFER GIFT CARDS? 

 Yes, click here! Gift cards are not redeemable for cash. They are non-transferable and resale is prohibited. They are distributed via email and instructions are provided at the time of purchase.

If a gift certificate or its code is lost, stolen, destroyed or used without permission, a replacement will not be provided. Gift cards are not to be combined with other vouchers and are not valid with other promos and offers.

 

DO YOU ACCEPT SPECIAL EVENT ORDERS? 

Please send inquiries to hello@goldandwaterco.com.  

  

DO YOU ACCEPT WHOLESALE ORDERS?

Please send inquiries to hello@goldandwaterco.com.  

 

INGREDIENTS

All of our ingredients are high-quality and acquired from reputable sources within the health and beauty industry. The majority of our items are created with plant-based or otherwise naturally-derived ingredients. Our products may contain oils and butters from nuts, seeds and fruits. All of our items are produced in the same facility.

Each product page includes a list of ingredients, but we reserve the right to change ingredients. Please check product labels for any variations. We also distinguish between items that are scented with essential oils and phthalate-free aroma molecules.  

 

DISCLAIMER

Please see our note on ingredients, review the package labels and consult your physician before using any soap, bath, body or wellness products. If you are uncertain about possible sensitivity, consult your healthcare professional. 

Perform a patch test of each item before using. Should irritation, redness, swelling, itching, or any other sign of discomfort or allergic reaction occur, immediately discontinue use and consult your healthcare professional.  

Please be advised that we make absolutely NO medical claims and that any statements regarding product use and effectiveness have not been evaluated by the FDA for accuracy.

translation missing: es.general.search.loading