$8 Shipping / Free Pickup / 3-5 Business Day Processing
Read more

Cart

Su carrito actualmente está vacío.

GOLD+WATER CO.

POLICIES

 
 

PRODUCT RELEASES

As a boutique soapery we intentionally produce items in small batches. As of now, we release several new soap designs and restock our signature items like bath products, balms, butters, and oils on the first Monday of each month.

Check out our current offerings (click here), scroll down to sign up for our newsletter, and follow us (click here)  to be notified of updates.  

 A NOTE ON OUR SOAP

Our soap is mixed and poured by hand, then allowed to cure for approximately four weeks before being packaged and sold. Allowing the soap to harden for a longer period of time tends to increase its use in ideal conditions.

We recommend allowing the soap to drain of water between uses and storing it in a well-ventilated area.

SHIPPING POLICIES

We currently ship to U.S. residents only, in the 48 contiguous states via USPS. Please allow 3 business days for processing as some items may be made-to-order. During sales events or a high-volumes of orders, processing times may increase and we thank you in advance for your understanding.

We cannot be held liable for courier services and/or their scheduling guarantees. If the tracking number indicates that a package has been delivered but the package wasn't received, or if a package is listed as being in transit for an extended period of time, we encourage you to contact the mail courier or your local post office directly (click here) to inquire about its whereabouts or to file a claim. We will be happy to provide you with any documentation needed.

In the case of parcels damaged in transit, please send an email to orders@goldandwaterco.com which includes a description of the damage and photos of the damaged items and packaging. Retain all contents of the parcel in case of inspection by the courier.

 

RETURNS/EXCHANGES

All sales are final. However, we do want you to be satisfied with your purchase. Should there be a concern regarding product quality, please email hello@goldandwaterco.com. Items are sold based on weight. Contents may settle or condense in the packaging.

There may also be slight variations between batches of our handmade products, but none impact quality.

ORDER MODIFICATIONS

 Please confirm the accuracy of your billing and shipping address and the contents of your shopping cart prior to placing your order.

Once an order is placed, we are unable to accommodate changes.

 

PAYMENT OPTIONS

 All major U.S. credit and debit cards are accepted, as well as processors such as PayPal and Apple Pay.

  

DO YOU OFFER GIFT CARDS? 

 Yes, click here! Gift cards are issued electronically and are not redeemable for cash. They are non-transferable and resale is prohibited. They are distributed via email and instructions are provided at the time of purchase.

If a gift certificate or its code is lost, stolen, destroyed or used without permission, a replacement will not be provided. Gift cards are not to be combined with other vouchers and are not valid with other promos and offers.

 

GIFT WRAPPING/GIFT OPTIONS 

Gift wrapping, special messages, and order customization are not currently available. Invoices included with orders do not include pricing.

 

DO YOU ACCEPT SPECIAL EVENT ORDERS? 

Please send inquiries to orders@goldandwaterco.com.  

 

DO YOU ACCEPT WHOLESALE ORDERS?

Please send inquiries to orders@goldandwaterco.com.  

 

INGREDIENTS

All of our ingredients are high-quality and acquired from reputable sources within the health and beauty industry. The majority of our items are created with plant-based or otherwise naturally-derived ingredients. Our products may contain oils and butters from nuts, seeds and fruits. All of our items are processed and produced in the same facility.

Each product page includes a list of ingredients, and we reserve the right to change ingredients. Please check product labels for any variations. We also distinguish between items that are scented with essential oils and phthalate-free aroma molecules.  

 

DISCLAIMER

Please see our note on ingredients, review the package labels and consult your physician before using any soap, bath, body or wellness products. If you are uncertain about possible sensitivity, consult your healthcare professional prior to use. 

Perform a patch test of each item before using. Should irritation, redness, swelling, itching, or any other sign of discomfort or allergic reaction occur, immediately discontinue use and consult your healthcare professional.  

Please be advised that we make absolutely NO medical claims and that any statements regarding product use and effectiveness have not been evaluated by the FDA for accuracy.

translation missing: es.general.search.loading